Returns & Exchanges

At Black Sand Distribution, we strive to ensure your food products arrive in peak condition; however, due to the perishable nature of our inventory, returns are generally limited to damaged or incorrect shipments. Please contact us within 48 hours of delivery to initiate a claim for any issues regarding your order.

1

Document the Issue

Take clear photographs of any damaged packaging, expired items, or incorrect products immediately upon arrival to support your claim.

2

Contact Support

Email our customer service team with your order number and the documentation within 48 hours of receiving your delivery.

3

Review and Approval

Our quality assurance team will review your request and notify you of the approval or rejection of your refund or replacement within 3 business days.

4

Resolution Process

Once approved, we will either dispatch a replacement shipment at no extra cost or issue a credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing